Development of a Secure Customer and Personnel Management Platform

Abstract

Customer and personnel management play a crucial role in today's business processes. Effective personnel management significantly impacts employee motivation, which is directly related to employee engagement and performance. Similarly, proper customer management processes allow for the analysis of customer needs and feedback. These elements contribute to enhancing the company's brand image. Consequently, customer and personnel management platforms are becoming increasingly important. However, ensuring security on these platforms is a significant challenge. This study aims to increase transparency, security, and efficiency within the scope of customer and personnel management. To this end, a user-friendly platform has been developed, offering a web-based management panel and a mobile application. The platform can secure financial data using strong encryption algorithms such as Advanced Encryption Standard – 256-bit (AES-256) and Rivest–Shamir–Adleman – 2048-bit (RSA-2048). It can implement Role-Based Access Management (RBAC) and Multi-Factor Authentication (MFA) to control user access. The developed platform offers a solution that prioritizes digitalization and security in financial processes with its robust technical infrastructure, security-focused architecture, and innovative technologies, providing an innovative digital platform for use in customer and personnel management processes.