Public Perception and Effectiveness of AFP Community Service Initiatives Programs in Cebu

Abstract

This study assessed the implementation of community service programs conducted by the Armed Forces of the Philippines (AFP) and evaluate the level of satisfaction among community members across key service dimensions. Specifically, it explored perceptions in terms of accessibility and responsiveness, relevance and usefulness, coordination with local government and agencies, AFP personnel conduct and professionalism, and the sustainability and follow-through of programs. The research also examined whether demographic factors such as age, gender, civil status, educational attainment, length of residency influenced satisfaction levels and previous involvement. Using a descriptive research design and quantitative analysis through chi-square testing, the findings revealed that respondents were generally satisfied with AFP-led services. Notably, significant associations were found between satisfaction and specific demographic factors: civil status was linked to perceptions of service relevance, age affected views on coordination with LGUs, and both age and educational attainment influenced satisfaction with AFP personnel conduct. Education level also impacted perceptions of program sustainability. Additionally, key challenges identified in program delivery included limited resources, geographical barriers, natural disasters, weak coordination, and low community awareness. Based on these findings, the study recommends implementing targeted improvement strategies such as enhanced coordination, tailored program design, improved logistics, and increased community engagement. These actions aim to address identified barriers and strengthen public satisfaction. The proposed improvement plan is designed to support the AFP in delivering more effective, inclusive, and sustainable community services. Overall, the study provides valuable insights to guide future AFP initiatives and contribute to more responsive civil-military operations.